Moore Threads Service Introduction

Moore Threads provides a great service experience, based on its strong solution integration capabilities, unified service delivery platform, comprehensive service assurance system, and a professional, high-end technical team. The experience is further supported by an extensive and responsive service network.

1. 1. Moore Threads maintains a dedicated service team that covers provincial service platforms, establishing and upholding the service standards of its products. We are committed to deliver professional after-sales support.
2. 2. A national service hotline at 400-667-5666 is available from Monday to Sunday, 9:00-21:00 (7x12 hours), ensuring ample online service support.
3. 3. Moore Threads has a vast technical team, with more than 100 authorized service agencies and over 1000 service stations across major cities. Thousands of in-house and authorized technical service engineers offer offline service.
4. 4. Moore Threads' teams for R&D, system architectures, software, ICs, ecosystems, and products consist of world-class GPU experts. The service delivery is empowered by these L2 and L3 advanced technical support teams, enabling us to rapidly respond to customer needs and resolve customer issues directly.
5. 5. Moore Threads offers an end-to-end service model that for monitoring the progress of issue resolution and persistently follows up on unresolved issues. Moore Threads provides customers with comprehensive and high-quality services.
6. 6. Moore Threads provides customized service to our customers to make sure they fully benefited from the experience.

In terms of GPUs, Moore Threads offers professional service on three key levels: product support, value-added services, and comprehensive solutions. With around-the-clock, diverse, and convenient online services, Moore Threads delivers a one-stop service experience to customers.